Payment Policy

At Kent & Curwen, we strive to make your shopping experience convenient, seamless, and entirely secure. This policy outlines our accepted payment methods, billing procedures, and the rigorous security standards we maintain to protect your financial data.

1. Accepted Methods of Payment

We accept major Credit & Debit Cards at checkout:

Visa
Mastercard
American Express (AMEX)
Discover
Diners Club

Please note that we do not accept alternative payment methods, including digital wallets (such as Apple Pay or Google Pay), PayPal, bank transfers, or cash on delivery (COD). All transactions must be completed using a valid credit or debit card through our secure online payment gateway.

2. Currency & Pricing

Local Currencies: Prices across our website may be displayed in your local currency based on your geographical location GBP £ for the UK.
Settlement: Final payments are processed at checkout. If your payment account is held in a different currency than the one you checked out in, your card issuer or bank may apply currency conversion rates or international transaction fees. Kent & Curwen is not responsible for these extra banking charges.

3. Payment Security & Data Privacy

Your financial security is our top priority. To ensure you can shop with absolute peace of mind:

PCI-DSS Compliance: Our online store checkout infrastructure is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS Category 1).
SSL Encryption: Every step of the checkout process from inputting your card information to finalizing the transaction is protected using advanced Secure Sockets Layer (SSL) encryption technology.
Data Protection: Kent & Curwen never stores, views, or retains your full credit or debit card numbers on our servers. Your payment details are sent directly to our secure payment processors.

4. Billing Information & Order Verification

Authorization: When you place an order, a temporary authorization hold may appear on your statement. Your account will only be officially charged once your order has been processed and prepared for dispatch.
Security Verification: To prevent fraudulent online transactions, your billing name and address must exactly match the information tied to the credit/debit card used for payment. We reserve the right to delay or cancel any order that fails our automated security and verification checks.

5. Order Cancellation & Edits

Because our team works quickly to dispatch your items, orders usually cannot be modified or canceled once payment is completed. If you notice an error in your order details, please contact us immediately. If the item has already been dispatched, you will need to follow our standard returns process once it arrives.

Need Assistance?

If you experience an error at checkout, or if you have any questions regarding a charge on your statement, please reach out to our team: